Privacy Policy

Last Updated: December 2, 2025

At FileFIXR, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address: For authentication and communication
• Account tier: To enforce usage limits
• Authentication data: Managed securely by Clerk (our authentication provider)

1.2 Payment Information

Payment processing is handled by Stripe. We do not store your credit card information. We receive:

• Purchase confirmation
• Transaction ID
• Payment amount and tier purchased

1.3 Usage Analytics

We collect anonymized usage data:

• Number of files processed (not the files themselves)
• Features used
• Browser type and version
• Error logs and performance metrics
• Approximate location (country/region level only)

1.4 Your Files

We do NOT collect, store, or have access to your files. All file processing is done client-side in your browser using JavaScript. Files never leave your device.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the service
• Process payments and manage subscriptions
• Send important updates about your account
• Improve our service based on usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Data Sharing & Third Parties

3.1 Service Providers

We share data with trusted third-party services:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Vercel: Hosting and infrastructure
• Sentry: Error monitoring and performance tracking

All service providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (subpoenas, court orders, etc.).

3.3 No Selling of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data in transit
• Secure database with encrypted connections
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)
• Passwordless authentication (magic links) to prevent password breaches

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Object: Opt-out of certain data processing activities

To exercise these rights, contact us at: privacy@filefixr.com

6. Data Retention

• Account data: Retained while your account is active
• Payment records: Retained for 7 years (legal requirement)
• Usage analytics: Anonymized data retained indefinitely
• Your files: Never stored (processed client-side only)

7. Cookies & Tracking

We use the following types of cookies:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how users interact with our service
• Preference cookies: Remember your settings (e.g., theme selection)

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

8. Children's Privacy

FileFIXR is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on our website. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, contact us at:

Email: privacy@filefixr.com
Data Protection Officer: [Your Name/Company]
Response Time: We aim to respond within 48 hours